Support » Knowledge Base » Installing and updating software » Troubleshooting »
When running automated WebAsyst update using WebAsyst Installer the following diagnostic message may appear in your browser:
2008.10.17 00:38:35:
/home/user/public_html/temp/updates/.webasyst_setup.tar.gz:
Extracted file /home/user/public_html/temp/updates/wbs.tgz does not have the correct
file size '' (9850105 expected).
Archive may be corrupted.
Such a message means that the update routine was unable to unpack the automatically downloaded archive file. There are several possible causes for that: